Inbound telemarketing

ama Charity Services have an unrivalled reputation in the Not For Profit Sector, and receive calls daily on behalf of some of the leading UK and Irish charities.

Across the ama Group, with current capacity, we currently receive on average 240,000 inbound calls per month. Some of the more typical current inbound Nor-for-Profit telemarketing campaigns are:

• DRTV – Charity regular giving / sponsorship
• Emergency appeal lines
• Order Processing
• Information request lines
• Out of hours overflow
• Enquiry handling

The split of inbound and outbound calls allows ama Charity Services to flexibly manage peaks, and utilising the Symposium System allows each call to be routed to the most skilled operator available, while CallScripter ensures that the call is presented to our operators in the most effective manner.