Outbound telemarketing

Since the beginning of 2003 ama Charity Services have been operating 24 hours a day, 7 days per week, 365 days a year. For outbound calling we operate from 9am to 9pm, Monday to Friday, 10am to 4pm on Saturdays, and on Sundays at the request of the client, and also in line with DMA code of practice.

Given our current capacity, we currently make in the region of 80,000 outbound calls per month across the ama Group. Some current outbound campaigns include:

• List cleaning
• SMS outbound response
• Cold recruitment raffles
• Cold PDD
• Upgrade campaigns
• Reactivation campaigns
• Cash to committed
• Problem payers
• Standing order conversion
• Gift aid
• Legacy calling
• Welcome calls
• Reminder calls
• Market Research

By using dedicated teams from our team of permanent staff, supported by fluid and dynamic scripting, and not using predictive diallers, ama Charity Services continue to deliver results for our clients.